Privacy Policy

1. Introduction

Welcome to DeveloperLook CRM ("DevCRM," "we," "our," or "us"), a product of DeveloperLook. We are committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sales and marketing CRM platform, including our website, application at crm.developerlook.com, and related services (collectively, the "Service").

By using DeveloperLook CRM, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Account and Organization Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Account credentials and authentication information
• Organization name, branding, and workspace settings
• Team member profiles, roles, and invite details
• Billing or payment information, if applicable
• Profile preferences, email signatures, and notification settings

2.2 CRM and Customer Data

When you use the Service, you and your organization may submit or generate business data such as:

• Leads, contacts, companies, deals, and pipeline stage information
• Notes, activities, custom fields, and audience lists
• Form submissions and chat conversations from your websites or widgets
• Email content, templates, campaigns, and mailbox messages synced through connected accounts
• Workflow configurations, automation run logs, and analytics
• Knowledge base articles and competitor research you choose to store
• Integration credentials, API tokens, and MCP connection settings you configure

You are responsible for ensuring you have the lawful right to upload and process this data, including any personal data about your prospects and customers.

2.3 Usage and Technical Data

We automatically collect information about how you use our platform, including:

• Feature usage, pages viewed, and in-app actions
• Device information, IP address, browser type, and approximate location
• Log files, error reports, and system performance data
• Referral URLs and campaign attribution where available

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Service, remember preferences, and understand usage. You can instruct your browser to refuse cookies or to indicate when a cookie is being sent; some features may not function properly if cookies are disabled.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the CRM platform and related features
• Create and manage accounts, organizations, and team access
• Process lead capture, pipelines, campaigns, mailbox sync, workflows, and live chat
• Generate dashboards, reports, analytics, and lead scoring insights
• Send service notifications, product updates, and support communications
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service
• Personalize your experience and provide customer support

We do not sell your personal information. Customer CRM data is not used to train external AI models.

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Data is encrypted in transit using TLS/SSL and stored securely at rest. Role-based access controls help limit what team members can see within your organization.

No method of transmission over the Internet or electronic storage is 100% secure. We retain your information for as long as necessary to provide the Service and comply with legal obligations, after which it may be deleted or anonymized according to our retention practices.

5. Data Sharing and Disclosure

We may share information only in the following circumstances:

• With your explicit consent
• With service providers who help us operate the platform (for example hosting, email delivery, analytics, or payment processing), under appropriate confidentiality and security obligations
• With third-party services you choose to connect (such as email providers, Apollo, or MCP clients), according to your configuration
• Within your organization to authorized members based on roles and permissions
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a business transfer, merger, or acquisition

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Request data portability
• Withdraw consent where processing is based on consent

Organization administrators can manage workspace data and member access within the Service. To exercise privacy rights, contact us using the information below. We may need to verify your identity before fulfilling a request.

7. Third-Party Services

The Service may integrate with or link to third-party websites and services (for example email providers, enrichment tools, or AI clients via MCP). We are not responsible for the privacy practices of those third parties. Review their policies before connecting or sharing data with them.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately so we can delete it.

9. International Data Transfers

Your information may be transferred to and processed on servers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using the Service, you consent to such transfers as described in this policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last Updated" date. Material changes may also be communicated through the Service or by email when appropriate. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: