Documentation

Knowledge Base

Knowledge Base

Collections and articles the assistant can use for answers — and optionally surface in the chat widget help tab.

Knowledge base collections and articles

Manage articles

  1. Edit an article

    Open an article to update markdown content and chat-widget visibility.

    Edit knowledge article

  2. Import from JSON

    Bulk import collections/articles from JSON. Prefer dry-run style checks before replace modes that wipe existing content.

    Import knowledge base from JSON

  3. Delete

    Remove outdated articles so the assistant does not cite them.

    Delete knowledge article

Tips

  • Write short, scannable articles — the chat assistant retrieves them for visitor answers.

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